The following Terms and Conditions apply.
“We”, “Us” “Owner” ,“Our” and “One and All Wedding Accessories” mean the supplier of the goods/services.
“You”, “Your” or “Hirer” means the hirer/purchaser of the goods/services.
The “Goods” mean all goods/products purchased from us to you.
“Writing” means any written communication via letter or email.
- General Conditions
(a) We shall make our best efforts to supply you with the goods advertised on our website, but reserve the right to supply you with similar goods where necessary.
(b) All goods for hire remain the property of One and All Wedding Accessories.
One and All Wedding Accessories reserves the right to withhold deposits in part or in full. Monies will be withheld in part or full for loss or damage to hire items.
(c) When hiring chair covers, it is the client’s responsibility to ensure covers fit the venues chairs prior to hire. We will supply you with a sample where necessary to check this. Chair covers must not be used outside.
(d) One & All Wedding Accessories do our best to supply items in good clean order, however, please understand that hire items are usually used, so may have the odd mark in line with previous wear. We advise all clients to check items prior to use. If there are any issues with the items, we ask that you contact us to discuss.
(e) One & All Wedding Accessories will not be held liable for damage or injury caused by any of their items. This includes the storage and handling. It is the client’s responsibility to handle and store items correctly.
(f) Terms and conditions apply to any special offers and discounts.
A non refundable deposit is required to secure a booking. The deposit will be deducted from the final balance, the final balance is due 4 weeks before the date of hire.
Payment is required in full 4 weeks prior to the hire date. If payment is not received before this time, we will assume our services are no longer required and will cancel the order and the deposit retained. We will make every effort to contact our clients to clarify cancellation. If payment is not received, or we do not receive a response we reserve the right to cancel your booking. Full payment is defined as the outstanding balance plus the refundable damage deposit. Payment by BACS is our preferred method of payment.
- Damage Deposit Information
We require a damage deposit with each booking, this deposit will be refunded to you after the items have been returned and inspected. Should we find any damage – we will write/contact you to explain the damage found. If you believe a venue has damaged/lost any items, it is your responsibility to forfeit the deposit (and any further sums due) and then resolve the issue with the venue directly. One & All Wedding Accessories can supply you with written (and photographic) evidence if required.
Prices & availability of products are subject to change without notice, however once a deposit is paid the price quoted (in writing) will remain unchanged. Any adjustments made after booking may incur further costs.
Deposits are non-refundable. Cancellation must be made in writing or email and you must receive written or email acknowledgement from One & All Wedding Accessories. Customers who cancel their order within 4 weeks of the hire date will be charged the full amount (including the refundable damage deposit).
Should we have to cancel a booking, due to reasons beyond our control, One & All Wedding Accessories will do so in writing or email. All money paid will be returned in full, including the initial deposit.
One & All Wedding Accessories shall not be responsible for any injury or damage caused to persons or property sustained, arising from any goods hired from us, or sustained whilst on our property. One & All Wedding Accessories accepts no liability away from the business address. We shall be under no liability in respect of any defect arising from wilful damage or misuse, wrong or inappropriate usage, failure to follow our instruction (whether oral or in writing) and alteration or repair of the items without our approval in writing. If you believe a third party caused any damage to hired items, You the hirer will be expected to pay us for the loss/damage and to take the matter up with them personally.
After collection of items the client assumes sole responsibility for them. One & All Wedding Accessories will not be held liable for any items once they have left the premises.
- Rights Reserved
Terms & conditions are subject to change without notice.
- Upon payment of the deposit it is taken that you have read and agreed to the terms and conditions as set out above.
Product Availability and Pricing
Due to product demand and changes in product availability, product availability through One and All Wedding Accessories is not guaranteed. This applies even for products that you may have purchased previously through our website. You can contact One and All Wedding Accessories through the Contact Us page to determine product availability.
Prices for products offered through One and All Wedding Accessories are subject to change as determined by us in our discretion. Such pricing policy applies to all products, including products that you may have purchased previously through our website.
All items will be delivered by Royal Mail/or and a courier service depending on the item size/weight. We endeavour to delivery all items within 5 to 7 working days of cleared funds being received. Free local collection is to be arranged with One and All Wedding Accessories. One and All Weddings will always do our best to package all items accordingly to ensure safe delivery. Bridal accessories will be bubble wrapped to protect the item, and dresses be sent inside out (to protect any detailing/netting etc. on the dress), please hang your dress once it is received – in some cases your dress may require steaming due to the type of fabric.
General Return Policies
1. Contact our One and All Wedding Accessories to initiate the return process within 7 days upon receiving your item(s).
Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us to authorise a return. All the return item(s) will go through inspections. We will process the refund when we get the returned package and confirm that the product has the problems mentioned.
2. Damaged products: Once we have confirmed your damaged items, we will be responsible for the item exchange and postage. You may also return the product and get a full refund including postage.
3. Colour Errors: If the colour of the item received is a different colour to the product ordered, you are qualified to get a full refund – please note that shades may vary due to manufacturer